Privacy Policy
Last updated: January 2025
1. Introduction
Welcome to Closio ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered auto-reply service for Facebook and Instagram.
2. Information We Collect
We collect information that you provide directly to us, including:
- Account Information: Name, email address, and password when you create an account.
- Facebook/Instagram Data: Page information, access tokens, and messaging data when you connect your social media accounts.
- Business Information: Product knowledge, FAQs, and other content you provide to train the AI.
- Payment Information: Billing details processed securely through Stripe.
- Usage Data: How you interact with our service, including message logs and response analytics.
3. How We Use Your Information
- To provide and maintain our AI auto-reply service
- To process your transactions and manage your subscription
- To improve and personalize your experience
- To communicate with you about updates and support
- To ensure compliance with Meta's platform policies
- To detect and prevent fraud or abuse
4. Data Security
We implement industry-standard security measures to protect your data. All Facebook and Instagram access tokens are encrypted at rest using AES-256 encryption. We use secure HTTPS connections for all data transfers and regularly audit our security practices.
5. Data Sharing
We do not sell your personal information. We may share your data with:
- Service Providers: Third-party services that help us operate (e.g., OpenAI for AI processing, Stripe for payments).
- Meta Platforms: As required to provide messaging functionality through Facebook and Instagram.
- Legal Requirements: When required by law or to protect our rights.
6. Your Rights
You have the right to:
- Access and download your personal data
- Correct inaccurate information
- Delete your account and associated data
- Disconnect your Facebook/Instagram accounts at any time
- Opt out of marketing communications
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Message logs are retained for 90 days by default. Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law.
8. Cookies
We use essential cookies to maintain your session and preferences. We do not use third-party tracking cookies for advertising purposes.
9. Contact Us
If you have questions about this Privacy Policy or your data, please contact us.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our service.