Terms of Service

1. Acceptance of Terms

By accessing or using Closio ("Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service. These terms apply to all users, including visitors, registered users, and paying subscribers.

2. Description of Service

Closio provides an AI-powered auto-reply service for Facebook Messenger and Instagram Direct Messages. Our service helps businesses automate customer responses using artificial intelligence trained on your product knowledge and business information.

3. Account Registration

You must provide accurate and complete registration information.
You are responsible for maintaining the security of your account credentials.
You must be at least 18 years old to use the Service.
One person or business may not maintain multiple free accounts.
You are responsible for all activity that occurs under your account.

4. Facebook & Instagram Integration

By connecting your Facebook or Instagram accounts, you:

Authorize us to access and manage messages on your connected Pages.
Agree to comply with Meta's Platform Terms and Community Standards.
Acknowledge that your use is subject to Meta's policies and our compliance with them.
Understand that Meta may revoke access at any time for policy violations.

5. Acceptable Use

You agree NOT to use Closio to:

Send spam, unsolicited messages, or bulk promotional content.
Harass, abuse, or harm other users or their customers.
Violate any applicable laws or regulations.
Impersonate others or misrepresent your identity.
Transmit malicious code or interfere with the Service.
Attempt to access accounts or data belonging to others.
Use the Service for any illegal or fraudulent purpose.

6. Subscription & Payment

Paid subscriptions are billed monthly or annually in advance.
Prices are subject to change with 30 days notice.
All payments are processed securely through Stripe.
Refunds are provided on a case-by-case basis within 14 days of purchase.
Failure to pay may result in suspension or termination of service.

7. AI-Generated Content

Our AI generates responses based on the training data you provide. While we strive for accuracy, AI-generated content may occasionally be incorrect or inappropriate. You are responsible for reviewing and monitoring the responses sent on your behalf. We are not liable for any damages resulting from AI-generated content.

8. Intellectual Property

The Closio service, including its design, features, and technology, is owned by us.
You retain ownership of the content and data you provide to the Service.
You grant us a license to use your content to provide and improve the Service.
You may not copy, modify, or distribute any part of our Service without permission.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLOSIO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRIOR TO THE CLAIM.

10. Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. We may perform maintenance, updates, or modifications that temporarily affect availability. We are not responsible for third-party service outages (Facebook, Instagram, etc.).

11. Termination

You may cancel your account at any time through your dashboard. We may suspend or terminate your account for violations of these terms. Upon termination, your right to use the Service ends immediately, and we may delete your data after 30 days.

12. Changes to Terms

We may modify these terms at any time. Material changes will be communicated via email or through the Service. Continued use after changes constitutes acceptance of the new terms.

13. Contact

For questions about these Terms of Service, please contact us.